14STARS UK LTD

Customer Service Advisor (REMOTE) *** This position is closed ***

14STARS UK LTD is a leading provider of exceptional customer service solutions,partnering with clients across various industries, including Travel, Retail, Energy, Logistics, and Telecommunications. We are committed to delivering outstanding service experiences to our clients and their customers.

Role Overview
We are seeking dedicated and professional Customer Service Advisors to join our team. In this role, you will be responsible for handling customer inquiries and providing high-quality service on behalf of our esteemed clients.

Key Responsibilities
● Deliver exceptional customer service by effectively managing inbound and outbound calls.
● Address customer inquiries and resolve issues promptly and professionally.
● Maintain a comprehensive understanding of client products and services to provide accurate information.
● Adhere to established protocols and guidelines to ensure consistent service delivery.
● Maintain detailed and accurate records of customer interactions using our systems.
● Identify and escalate complex cases to the line manager for prompt resolution.

Eligibility Criteria
● Ability to pass basic skill-based assessments.
● Successful completion of a criminal background check.
● Possession of a personal computer or laptop with broadband connectivity.
● Dedicated fixed landline phone and headset for service delivery.
● VOIP headset for training purposes.
● Awareness of self-employment status, with responsibility for personal tax obligations.
● Minimum age of 18 years.
● Legal right to live and work in the UK.
● Customer-oriented mindset with strong self-motivation and discipline.

Minimum Requirements
● Service a minimum of 15 hours per week, managing customer service and telesales calls for our partners.
● Operate from a quiet, dedicated workspace, utilizing your computer, broadband internet connection, and a dedicated landline telephone.

Benefits
● Flexibility to choose your service hours between 7 am and midnight, seven days a week.
● Remote role, offering convenience and work-life balance.
● Access to support from line manager and experienced team members dedicated to assisting you.
● 24/7 technical support services available.
● Opportunity to work additional hours beyond the 15-hour minimum
● Competitive earnings with potential performance incentives and bonuses.

Location
This is a remote role; candidates must have a suitable home office environment.

Application Process
If you meet the eligibility criteria and are passionate about delivering exceptional customer service, we invite you to apply. Please send your resume at IBO@14starsuk.co.uk

Customer Service Manager *** This position is closed ***

Location: Cardiff Office
Working Hours: Monday to Friday, 9:00 AM to 5:30 PM

14STARS UK LTD is a leading provider of exceptional customer service solutions, partnering with clients across various industries, including Travel, Retail, Energy, Logistics, and Telecommunications. We are committed to delivering outstanding service experiences to our clients and their customers.

Role Overview
We are seeking a dedicated and professional Customer Service Manager to join us at our Cardiff office. In this full-time role, you will be responsible for overseeing, monitoring, and supporting our customer service advisors as they help our customers. You will be responsible for ensuring the delivery of high-quality service, and managing client relationships to maintain satisfaction and foster long-term partnerships.

Key Responsibilities
● Team Leadership: Supervise and support independent customer service advisors, providing guidance and resources to ensure exceptional service delivery.
● Performance Monitoring: Regularly assess advisor performance, implementing improvement plans and providing constructive feedback to maintain high service standards. 
● Client Management: Serve as the primary point of contact for clients, addressing inquiries, resolving issues promptly, and maintaining strong, positive relationships.
● Training and Development: Identify training needs and facilitate professional development opportunities to enhance advisor skills and performance.
● Quality Assurance: Develop and implement quality assurance protocols to ensure consistent and superior service delivery.
● Reporting: Prepare and present regular reports on team performance, client satisfaction, and service metrics to the director.

Qualifications
● Proven experience in a customer service / customer facing role.
● Strong leadership and team management skills, with the ability to motivate and develop team members.
● Excellent communication and interpersonal skills, with a focus on client relations.
● Strong problem-solving abilities and a proactive approach to identifying and addressing issues.
● Proficiency in using customer service software and tools.
● Ability to work effectively in a fast-paced environment and manage multiple priorities.

Benefits
● Competitive salary and benefits package.
● Opportunities for professional growth and development.
● A supportive and collaborative work environment.

Application Process
If you are a motivated and experienced customer service professional looking to take the next step in your career, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.

14STARS UK LTD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.